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Food and Beverage Service Staff - Afton Alps - Winter Seasonal - Full and Part Time - MN

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


 


 


 


Summary of Job: Service staff are responsible for ensuring all guests have the highest quality experience possible. They need to provide outstanding service for our guests through their knowledge of beer, wine, liquor, cocktails, and the food menu combined with an attentive and personable attitude. They need to assist other restaurant staff members with duties such as clearing and cleaning tables, expediting meal orders, returning dishes to the kitchen, and clean guest areas to enhance the guest experience.


 


Essential Job Responsibilities:


 



  • Maintain a professional appearance and attitude

  • Excellent communication skills

  • Function effectively as part of a team and take direction from supervisors and co-workers

  • Provide highest level of customer service

  • Full knowledge of menu and beverage offerings after being hired

  • Clearing and cleaning tables and work station

  • Helping with other duties to ensure the best guest experience

  • Perform cashier duties: set up cash drawer, take payment, return correct change, and cash out at the end of shift.

  • Create and maintain a productive and safe work environment, including the completion of all company mandated safety-related training and assessments.

  • Highly organized and detail oriented.

  • Adhere to all state liquor laws.

  • Adhere to all state health regulations.

  • Serve wine, liquor, and bottled or draft beer responsibly.

  • Intermediate bartending skills.

  • Maintain condiment counter, adding silverware, sauces and napkins to order

  • Entering customer numbers when order is complete

  • Adhere to and role model the company's mission, vision, and values.

  • Adhere to all policies, rules, and regulations of Vail Resorts and Afton Alps.

  • Other duties, as assigned.


 


Job Requirements:



  • Must be 18 years of age or older.

  • Ability to multi-task.

  • Professionalism and strong guest service skills, attention to detail and timeliness.

  • High level of interpersonal skills to ensure: teamwork, high level guest contact, and commitment to guest service.

  • Must demonstrate ability to receive and give direction and act upon it.

  • Certified Slip Resistant shoes are required prior starting work. Shoes must be provided by the employee.

  • Flexible schedule required during peak times throughout the year.  Must be willing to work evenings, holidays and weekends €“ Required


 


 


Physical Requirements:



  • Weight Lifted - At least 25lbs



  • Lifting Frequency €“ Frequent

  • Standing Frequency - Frequent

  • Walking Frequency - Frequent

  • Reaching €“ Some of the time

  • Climbing/Balancing - Some of the time

  • Stoop, Kneel, Crouch, Crawl - Some of the time


 


Competencies:



  • Serve Others: Own It. Personalize It. Elevate It.


Identifies and take ownership of opportunities to assist the customer; listens and responds to customer needs to personalize the experience; is committed to elevating the customer experience; communicates clearly and effectively; is flexible to adjust plans to meet customers' changing needs; collaborates with team members and peers; exhibits a service attitude that is engaging with customers.



  • Do Right: Act with Integrity €“ always do the right thing, knowing it leads to the right outcome.


Follows through on commitments; is honest and trustworthy; understands and complies with company policies and procedures; considers stakeholder interests in decision making; takes ownership of actions and decisions; receptive and responsive to others' feedback; identifies and communicates ethical concerns.



  • Drive Value: Grow profit through smart and innovative business practices.


Is a positive advocate for the company; is aware of the impact of decisions and actions on company profitability; works efficiently; completes tasks accurately and manages time well; strives for continual improvement and growth; is open to and suggests new ideas; uses company resources appropriately; demonstrates financial discipline.



  • Do Good: Preserve our natural environment and contribute to the success of our local communities.


Has an awareness of the company's Epic Promise program; considers the environmental and community impact of decisions and actions; takes actions in support of the company's environmental initiatives; understands the company's connection with our local communities.



  • Be Safe: Be committed to the safety and wellness of our employees and Guests.


Promotes a culture of health and safety; takes personal accountability for the safety of self and others; understands and communicates safety procedures and expectations; utilizes all relevant safety resources; identifies and appropriately reports risk.



  • Have Fun: Fun is our product €“ create fun, enjoy your work and share the contagious spirit.


Shares enthusiasm for our products and services; is able to overcome challenges while maintaining a positive attitude; inspires others and integrates fun into the work environment; is approachable and welcoming to customers; promotes an engaging, inclusive atmosphere.


 


Create incredible experiences for guests at the Midwest's premier winter destination. In the scenic St. Croix River Valley, this big-time resort with a small town feel has converted thousands of first-timers into lifelong skiers and riders. This truly is where Epic begins for skiers of all levels and can be where your epic career begins, too. Become part of the Afton Alps family. www.vailresortscareers.com


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 158532




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