Retail/Rental Supervisor - Afton Alps - Winter - Seasonal - Part Time - Hastings, MN

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
Summary of Job: The Retail/Rental Intermediate Supervisor is responsible for supplying our guests with our premier rental equipment and promoting world-class guest service through each rental/retail transaction. They will be part of a cohesive team with pride, productivity, and professionalism. They will model and adhere to policies and guidelines and will work to maintain the operational and merchandising standards of the company.
This position is seasonal, running approximately from November to September.
Essential Job Responsibilities:
Execute daily operations by opening and/or closing retail/rental outlets, including filling front-line employee positions as necessary, especially during non-peak periods.
Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale.
Act as a mentor who can train and lead the rental technician team.
Demonstrate the ability to communicate professionally to staff and guests. Respond and engage with customer suggestions, complaints, and recognition.
Promote product in line with customer's expressed needs.
Ensure pricing is accurate and current, including any and all promotions.
Fit boots, skis, snowboards, helmets and/or poles to each guest.
Adhere to all policies, rules, and regulations of Vail Resorts and Afton Alps.
Create and maintain a productive and safe work environment, including implementing and retaining all company mandated safety-related training and assessments.
Ensure all retail/rental locations are clean, have updated materials, and present a professional appearance to our guests, staff, and purveyors.
Manage administrative needs for the retail/rental employees.
Develop, adhere to, and role model the company's mission, vision, and values.
Other duties as assigned.
Job Requirements:
At least 3 years of retail sales and customer service, outdoor sporting goods experience - Preferred.
At least 1 year of supervisory experience in a customer service environment - Preferred.
High school degree or equivalent.
Must be at least 18 years old - Required.
Professionalism and strong guest service skills, attention to detail and timeliness.
Flexible schedule required during peak times throughout the year. Must be willing to work evenings, holidays and weekends - Required.
Previous snow sports rental experience - Preferred.
Knowledge of products and trends within the outdoor sporting goods industry.
Commitment to providing excellent customer service.
Basic computer skills with the ability to learn the register, previous RPOS experience - Preferred.
High level of interpersonal skills to ensure: teamwork, high level guest contact, and commitment to guest service.
Must demonstrate ability to receive and give direction and act upon it.
Must be mechanically inclined with the ability to use hand tools and power tools on a daily basis.
Willing to become certified by ski binding manufacturers.
Ability to communicate effectively with co-workers and guests in English.
Ability to comprehend and apply specific company designed methods and protocol.
Friendly, personable, and comfortable working with people.
Physical Requirements:
Weight Lifted - At least 50lbs
Lifting Frequency - Frequent
Standing Frequency - Frequent
Walking Frequency - Frequent
Reaching - Frequent
Stoop, Kneel, Crouch, Crawl - Frequent
Work indoors and outdoors
Competencies: These are the attributes and behaviors that Vail Resorts and Afton Alps use to measure an individual employee's overall effectiveness in role.
Serve Others: Own It. Personalize It. Elevate It.
Identifies and take ownership of opportunities to assist the customer; listens and responds to customer needs to personalize the experience; is committed to elevating the customer experience; communicates clearly and effectively; is flexible to adjust plans to meet customers' changing needs; collaborates with team members and peers; exhibits a service attitude that is engaging with customers.
Do Right: Act with Integrity - always do the right thing, knowing it leads to the right outcome.
Follows through on commitments; is honest and trustworthy; understands and complies with company policies and procedures; considers stakeholder interests in decision making; takes ownership of actions and decisions; receptive and responsive to others' feedback; identifies and communicates ethical concerns.
Drive Value: Grow profit through smart and innovative business practices.
Is a positive advocate for the company; is aware of the impact of decisions and actions on company profitability; works efficiently; completes tasks accurately and manages time well; strives for continual improvement and growth; is open to and suggests new ideas; uses company resources appropriately; demonstrates financial discipline.
Do Good: Preserve our natural environment and contribute to the success of our local communities.
Has an awareness of the company's Epic Promise program; considers the environmental and community impact of decisions and actions; takes actions in support of the company's environmental initiatives; understands the company's connection with our local communities.
Be Safe: Be committed to the safety and wellness of our employees and Guests.
Promotes a culture of health and safety; takes personal accountability for the safety of self and others; understands and communicates safety procedures and expectations; utilizes all relevant safety resources; identifies and appropriately reports risk.
Have Fun: Fun is our product - create fun, enjoy your work and share the contagious spirit.
Shares enthusiasm for our products and services; is able to overcome challenges while maintaining a positive attitude; inspires others and integrates fun into the work environment; is approachable and welcoming to customers; promotes an engaging, inclusive atmosphere.
Create incredible experiences for guests at the Midwest's premier winter destination. In the scenic St. Croix River Valley, this big-time resort with a small town feel has converted thousands of first-timers into lifelong skiers and riders. This truly is where Epic begins for skiers of all levels and can be where your epic career begins, too. Become part of the Afton Alps family. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 145230

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