IT PC Technician Lead - Afton Alps - Year Round - Full Time - Hastings, MN

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.




The PC Technician Lead responsibilities include distributed systems hardware installation, maintenance and support, and the support of desktop operating systems, printing and application support.  He / She will work closely with the IT team and users in Afton Alps to meet customer expectations. The primary focus in this position is desktop operating system support.



•Configure and install PC's, laptops, wireless devices, printers, peripherals and other equipment to support enterprise business operations and future business growth and the movement and/or expansion of enterprise units. This will include support of remote locations and properties as well as on mountain support.

•Install Microsoft desktop operating systems as well as other desktop applications and systems to support enterprise business units as described by departmental policy. Applications include MS Office (and other MS applications), IBM Client Access and Resort POS. This includes working knowledge of Microsoft system policy and group policy in an enterprise environment.

•Responds to problem tickets and repair the malfunctioning equipment quickly. Provides support for PC technician operations and Help Desk operations on a daily basis. Support and troubleshooting of desktop operating systems is fundamental for this support role.

•Performs installations, relocation, and re-installation as well as any other related requests (Adds/Moves/Changes).

•Provides project management / tracking to insure the project and day-to-day work schedules are being met. Create, maintain and update documentation as needed for compliance with company computer related standards.

•Strong team working effort in project management and implementation is needed to ensure proper communication and coordination with all of IT and key departments.

•Performs at or above the Information Technologies performance standards. Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, PTO or education.

•Other duties as assigned



Typical 5 day, 40 hour work week, with some schedule fluctuation, some afterhours /overtime and nights or weekends or on call duties may be required



•Must have at least 1 year of experience in desktop support and administration, minimum 3 years preferred

•Strong understanding of Microsoft Windows Desktop operating systems

•Understanding of basic PC and printer operation

•Basic understanding of network technologies such as Ethernet, switched Ethernet etc.

•Good interpersonal skills as well as excellent oral and written skills

•Excellent teamwork and communication skills are essential

•Ability to work independently and unsupervised

•Use of personal car may be required

•After hours support and maintenance, on-call duties and on-mountain work assignments are required

•Must have a valid Driver's License

•Some travel required


Preferred Skills/Qualifications:

•Experience with HP, Dell and IBM hardware preferred

•Microsoft certifications and/or CompTIA A+ preferred

Create incredible experiences for guests at the Midwest's premier winter destination. In the scenic St. Croix River Valley, this big-time resort with a small town feel has converted thousands of first-timers into lifelong skiers and riders. This truly is where Epic begins for skiers of all levels and can be where your epic career begins, too. Become part of the Afton Alps family. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 164350

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